Return & Refund Policy

Return & Refund Policy

At quridl.shop, we want customers to feel confident when shopping with us.

This policy explains our procedures regarding cancellations, returns, refunds, exchanges, damaged products, and incorrect items.

1. Right to Cancel

Customers in the United Kingdom may have statutory rights to cancel qualifying online purchases.

For eligible purchases, you may notify us that you wish to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.

To request a cancellation, please contact:

Email: jacobsfleming4763502@gmail.com

Please include your order details and clearly state that you wish to cancel or return your purchase.

2. Return Eligibility

Return requests should normally be submitted within 14 days after receiving your order, unless a longer return period is expressly stated on the relevant product page.

Returned products should generally be:

• Unused
• Unworn
• Unwashed
• In their original condition
• Free from stains, perfume, makeup, or damage
• Returned with original tags and packaging where reasonably possible

Customers may inspect and handle products only to the extent reasonably necessary to determine their nature, characteristics, and fit.

3. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalised or customised products
• Made-to-order products
• Products that cannot be returned for hygiene or health protection reasons after being unsealed
• Products damaged through misuse after delivery
• Other products excluded from cancellation rights by applicable law

This does not affect your statutory rights relating to faulty, defective, or misdescribed products.

4. How to Request a Return

Before returning any product, please contact:

jacobsfleming4763502@gmail.com

Our customer support team will provide the appropriate return instructions.

Please do not send a return to an address shown on a parcel or shipping label unless our customer support team has confirmed that address for your return.

5. Damaged, Faulty, or Incorrect Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.

After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law.

6. Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

7. Shipping Charges

Standard shipping from quridl.shop is free.

Where an optional premium or expedited delivery service is purchased, additional delivery charges may be treated separately where permitted by applicable law.

8. Exchanges

If you would like a different size, colour, or product, please contact:

jacobsfleming4763502@gmail.com

Exchange availability depends on current stock.

9. Order Changes and Cancellations Before Dispatch

If you need to cancel or modify your order, please contact us as soon as possible.

We will try to accommodate your request, but changes cannot always be guaranteed once an order has entered processing or has been dispatched.

10. Statutory Rights

Nothing in this policy limits or excludes any mandatory consumer rights available under applicable United Kingdom law.

Contact

Store: quridl.shop
Email: jacobsfleming4763502@gmail.com